About Us

Empowering people to do more

A determination to help businesses use technology to empower teams to achieve more while enhancing customer service – without adding new challenges – was the driving force behind Dave Stevens founding Brennan more than 20 years ago.

Since then, Brennan’s team of certified experts has been on a journey of continuous improvement to provide businesses with the most up-to-date technology advice, products, solutions, and services needed to enable their people and customers to get more from life.

We’ve made sure we have supported our committed team with best-of-breed systems, processes and platforms, including leading workflow management solution ServiceNow, to help them better serve the 20,000-plus users we currently support.

"We want to make our customers more successful."

– Dave Stevens, Managing Director, Brennan

People first

Brennan’s human approach to technology and customer-centric values are reflected in every team’s commitment to being better than they were yesterday, ensuring customers experience the highest levels of support.

Secure always

Brennan’s investment in mitigating risks and enhancing security for its core network and those of its customers and proactive maintenance and automation to resolve IT challenges ensures secure and seamless service. In addition, our ISO27001 certification is testimony to how important we take Information Security and risk management.

An approach that removes challenges before they surface

At Brennan, we don’t push technology for technology’s sake but instead invest our time stripping out the complexity.

Our expert team, systems and processes, and the investment we make in automation address some of our customers’ common everyday service needs with solutions like Service Now. This portal supports over 20,000 users, removes the pain of an organisation’s IT infrastructure, identify issues before they occur, and ensure that solutions are purposeful, measurable, and valuable enablers of productivity.

Whether providing complete end-to-end managed outsourced IT service solutions or specialist advice and support for specific technology needs, we deliver IT in the way it should be – simple and easy to use, helping our customers’ people do the jobs they are employed to do better and more efficiently.

Business Enterprise Government

Holding ourselves to account

At Brennan, we don’t simply rely on our view of our performance but hold ourselves to account for every transaction.

Using the Net Promoter Score framework, we monitor our relationship performance with our customers every quarter as part of our Pulse survey and ask every client end-user to rank us on every interaction.

Any ranking under six is automatically escalated to senior management and the relevant account teams, with a commitment to follow up within 48 hours to understand the ranking and what we need to do to achieve more.

See our NPS

Evolving our business for your business

1997

Brennan founded by Dave Stevens

1999

Brennan opens Melbourne & Brisbane offices

2003

Brennan is listed in the BRW Fast 100 for the first time

2004

Brennan makes the Deloitte Technology Fast 50

2005

Brennan acquires Queensland based iExec

2010

Brennan reaches $50 million in revenue

2014

Brennan opens its Mumbai office

2017

Brennan reaches $100M in revenue

2019

Brennan achieves an NPS of 80+

2021

Brennan acquired Newcastle based Forsythes Technology

2022

Brennan acquired Clade Solutions & MOQdigital

2024

Brennan acquired Nuago

Our team = your team

As an extension of your business, Brennan’s people work collaboratively with you and your team to deliver tangible and measurable results, focusing on providing exceptional customer experiences at every engagement point, every day.

Our team are the top one percenters in the industry. They are highly certified across a wide range of technology solutions and share a passion for driving continuous improvement and innovation, to ensure they deliver world-class experiences for our customers and their people, every day – wherever they are.

This includes our proven leadership team, which focuses on ensuring our customers have modern and innovative solutions, and a seamless IT infrastructure to grow their businesses without the pain.

Join our team

Meet our leaders

Dave is the founder and Managing Director of Brennan, responsible for the overall strategic direction and management of the company. His passion for business and deep understanding of the needs and issues they face, have been instrumental in the success of Brennan, which today is recognised as one of the fastest growing technology businesses in Australia.

Dave Stevens (ELT)

Managing Director

A strategic and values-based global HR leader, Helen leads our People & Culture team to build our culture and drive organizational performance through our people.

Helen Rutherford (ELT)

Chief People Officer

Steve Banfield (ELT)

Chief Financial Officer

John O’Connor (ELT)

Chief Information Officer

A people-centric leader, Nick understands the importance technology plays in empowering people to thrive in their working lives and is passionate about delivering exceptional outcomes for our customers and their people. He’s on a mission to empower organisations by providing innovative and secure technology solutions that support their strategic initiatives.

Nick Sone (ELT)

Chief Customer Officer

Mal Shafi (ELT)

Director of Digital Operations

John is Brennan’s Head of Customer Experience. John is passionate in enabling our teams to deliver consistently high level of services, identifying and driving improvement programs focused on customer outcomes.

John Balchin

Head of Customer Experience

Daniel is head of Cybersecurity at Brennan. His many years of experience in IT and Security, as both a service provider and a customer in all industry verticals, drive deep and broad oversight of the challenges and solutions in this space. Daniel and his team deliver the complement of cyber security services to Brennan and our customers.

Daniel Hayes

Chief Information Security Officer

Adam has been with Brennan since 2017 and has over 20 years of experience in the recruitment sector. He has a passion for staff engagement, continual improvement and creating high-performance cultures.

Adam Crofts

Head of Talent Solutions

Having been in the Tech industry for longer than she’d like to admit, Michelle is a passionate brand advocate, who loves sharing insights that help customers find ways to regain control of their IT.

Michelle Primmer

Head of Marketing

Natasha O’Brien

Head of Project Management Office

As Head of the Hardware and Software Practice, Grant is focused on building our vendor portfolio and ensuring we can deliver the technology required to transform, support and protect our customers’ environments.

Grant Beatty

Head of HSP

With over 20 years’ experience, Joanna is passionate about embedding flexible and future-proof systems and processes to allow teams to operate at their best and enable the company to respond and keep growing in ever-changing conditions.

Joanna Choe

Head of Business Ops

Peter Soulsby

Head of Security

Bradley Exton

Head of Managed Applications

Luke comes with a proven background in operational and technical leadership in Public and Private Cloud Service Management and IT Service Providers. Luke is passionate about helping customers with innovation and maturity at any stage on their cloud journey with fit-for-purpose solutions and a keen eye on proper governance and long-term strategy.

Luke Matthews

Head of Cloud

As Brennan’s Head of Managed Services, Mark brings a wealth of experience to our customers’ success through their Managed Services agreements. Mark is a passionate people leader with a strong customer focus and has been instrumental to the growth, maturity, and innovation across our Outsourced IT solutions.

Mark Pryor

Head of Service Ops

Peter Eliopoulos

Head of VLEG

Being a good corporate citizen

As part of our corporate purpose, Brennan is committed to being a good corporate citizen that positively contributes to the communities we operate in. This is backed by policies we have in place to respect human rights, act with fairness in all our dealings, and ensure our actions are socially responsible.

Learn more