Loading...

Empowering people to do more

A determination to help businesses use technology to empower teams to achieve more while enhancing customer service – without adding new challenges – was the driving force behind Dave Stevens founding Brennan more than 20 years ago.

Since then, Brennan’s team of certified experts has been on a journey of continuous improvement to provide businesses with the most up-to-date technology advice, products, solutions, and services needed to enable their people and customers to get more from life.

We’ve made sure we have supported our committed team with best-of-breed systems, processes and platforms, including leading workflow management solution ServiceNow, to help them better serve the 20,000-plus users we currently support.

"We want to make people's lives easier so they can focus on what matters to them most"

– Dave Stevens, Founder & Managing Director, Brennan

People first

Brennan’s human approach to technology and customer-centric values are reflected in every team’s commitment to being better than they were yesterday, ensuring customers experience the highest levels of support.

Secure always

Brennan’s investment in mitigating risks and enhancing security for its core network and those of its customers and proactive maintenance and automation to resolve IT challenges ensures secure and seamless service. In addition, our ISO27001 certification is testimony to how important we take Information Security and risk management.

An approach that removes challenges before they surface

At Brennan, we don’t push technology for technology’s sake but instead invest our time stripping out the complexity.

Our expert team, systems and processes, and the investment we make in automation address some of our customers’ common everyday service needs with solutions like Service Now. This portal supports over 20,000 users, removes the pain of an organisation’s IT infrastructure, identify issues before they occur, and ensure that solutions are purposeful, measurable, and valuable enablers of productivity.

Whether providing complete end-to-end managed outsourced IT service solutions or specialist advice and support for specific technology needs, we deliver IT in the way it should be – simple and easy to use, helping our customers’ people do the jobs they are employed to do better and more efficiently.

Holding ourselves to account

At Brennan, we don’t simply rely on our view of our performance but hold ourselves to account for every transaction.

Using the Net Promoter Score framework, we monitor our relationship performance with our customers every quarter as part of our Pulse survey and ask every client end-user to rank us on every interaction.

Any ranking under six is automatically escalated to senior management and the relevant account teams, with a commitment to follow up within 48 hours to understand the ranking and what we need to do to achieve more.

See our NPS

Evolving our business for your business

1997
Brennan founded by Dave Stevens
1999
Brennan opens Melbourne & Brisbane offices
2003
Brennan is listed in the BRW Fast 100 for the first time
2004
Brennan makes the Deloitte Technology Fast 50
2005
Brennan acquires Queensland based iExec
2010
Brennan reaches $50 million in revenue
2014
Brennan opens its Mumbai office
2017
Brennan reaches $100M in revenue
2019
Brennan achieves an NPS of 80+
2021
Brennan acquired Newcastle based Forsythes Technology
2022
Brennan acquired Clade Solutions

Our team = your team

As an extension of your business, Brennan’s people work collaboratively with you and your team to deliver tangible and measurable results, focusing on providing exceptional customer experiences at every engagement point, every day.

Our team are the top one percenters in the industry. They are highly certified across a wide range of technology solutions and share a passion for driving continuous improvement and innovation, to ensure they deliver world-class experiences for our customers and their people, every day – wherever they are.

This includes our proven leadership team, which focuses on ensuring our customers have modern and innovative solutions, and a seamless IT infrastructure to grow their businesses without the pain.

Join our team

Meet our leaders

Dave Stevens

Dave is the founder and Managing Director of Brennan, responsible for the overall strategic direction and management of the company. His passion for business and deep understanding of the needs and issues they face, have been instrumental in the success of Brennan, which today is recognised as one of the fastest growing technology businesses in Australia.

Dave Stevens

Managing Director

Nick Sone

A people-centric leader, Nick understands the importance technology plays in empowering people to thrive in their working lives and is passionate about delivering exceptional outcomes for our customers and their people. He’s on a mission to empower organisations by providing innovative and secure technology solutions that support their strategic initiatives.

Nick Sone

Chief Customer Officer

Belinda Giles

A commercially astute leader, Belinda understands the importance people, processes and innovative systems play in ensuring Brennan and our customers have a secure and modern ecosystem they can rely on.

Belinda Giles

Chief Financial Officer

Stephen Dangerfield

Stephen has a broad IT career from software development; running the IT for a bank; and solution architecture for a telco. A keen AI & automation enthusiast, with a firm belief in the future of voice AI as the primary interface for customer engagement.

Stephen Dangerfield

Chief Technology Officer

John Balchin

John is Brennan IT’s Head of Customer Experience. John is passionate in enabling our teams to deliver consistently high level of services, identifying and driving improvement programs focused on customer outcomes.

John Balchin

Head of Customer Experience

Derryn Simmons

Derryn is an energetic and commercially focused professional with a strong track record in complex network design and delivery, Data Centre operations, cloud based services and automation. He has a proven background in client / resource management, Network Design & Voice Over IP.

Derryn Simmons

Head of Voice & Data

Daniel Hayes

Daniel is head of Cybersecurity at Brennan. His many years of experience in IT and Security, as both a service provider and a customer in all industry verticals, drive deep and broad oversight of the challenges and solutions in this space. Daniel and his team deliver the complement of cyber security services to Brennan and our customers.

Daniel Hayes

Head of Cybersecurity

Adam Crofts

Adam has been with Brennan since 2017 and has over 20 years of experience in the P&C and recruitment sector and has a passion for staff engagement, continual improvement, and creating high-performance cultures.

Adam Crofts

Head of Staff Augmentation & Talent Solutions

Michelle Primmer

Having been in the Tech industry for longer than she’d like to admit, Michelle is a passionate brand advocate, who loves sharing insights that help customers find ways to regain control of their IT.

Michelle Primmer

Head of Marketing

Mukesh Nair

A performance-driven, insightful, and enthusiastic leader, Mukesh heads Brennan IT’s International India Operations ensuring that we remain focused on creating a strong service culture in the team, drive accountability for service quality, operational efficiency, and staff management. Mukesh is accountable for providing direction to strategic initiatives, driving transformational value and productivity for clients.

Mukesh Nair

Business Head - India

Josh Goodman

Josh comes from a strong background working in operational and general management roles in IT Managed Services Providers. Josh is a well-rounded leader who is passionate about building a customer-focused and high-performance culture in teams.

Josh Goodman

Integration Manager

Matthew Salter

Matthew is Brennan’s Head of Professional Services, and oversees any engagements that onboard or improve our customers’ environments. Matthew has built teams and embedded processes from the ground up, to repeatedly achieve the successful delivery of IT projects, with customer service, user experience, and efficiency front of mind.

Matthew Salter

Head of Professional Services

Mark Pryor

As Brennan’s Head of Managed Services, Mark brings a wealth of experience to our customers’ success through their Managed Services agreements. Mark is a passionate people leader with a strong customer focus and has been instrumental to the growth, maturity, and innovation across our Outsourced IT solutions.

Mark Pryor

Head of Managed Services

Chris Mackenzie

As a skilled and highly certified IT professional with over 20 years of experience in the IT industry, Chris brings a wealth of knowledge in Cloud Professional Services and Consulting. Through Brennan’s Cloud-smart methodology, Chris and his team help customers identify and implement the right mix of cloud solutions to support their immediate and future business strategy.

Chris Mackenzie

Head of Cloud

Being a good corporate citizen

As part of our corporate purpose, Brennan is committed to being a good corporate citizen that positively contributes to the communities we operate in. This is backed by policies we have in place to respect human rights, act with fairness in all our dealings, and ensure our actions are socially responsible.

Learn more
winning_partner

A winning partner

Team Brennan is continually recognised as one of the best in Australia and globally, regularly receiving independent industry awards:

  • Ranked #1 Aussie MSP Enterprise Global100 list – Cloudtango, 2022
  • New Global Cybersecurity Partner of the Year – AT&T, 2021
  • MSSP Partner of the Year, Australia – Fortinet, 2021
  • Managed Services Partner of the Year, APAC Region – Exclaimer, 2021
  • Best Managed IT Services Provider, Australia – APAC Insider, 2021
  • Global100 Enterprise List – #1 in AUS, 17th Globally – Cloudtango, 2021
  • MSP50 List – 2nd place, Australia – Cloudtango, 2021
  • Homegrown Service Provider of the Year – ARN Innovation Awards, 2020
  • Australian Partner of the Year – Mimecast, 2020
  • Global100 Enterprise List – 5th place, Australia – Cloudtango, 2020
  • MSP50 List, Australia – Cloudtango, 2020
  • Top Managed Services Providers List – Channel Futures, 2020
  • Service Provider of the Year – HPE Australia, 2019
  • Gold Partner of the Year 2019 – HPE Australia, 2019
  • No.1 Managed Services Provider, Australia – Channel Futures, 2019
  • Top 30 Managed Services Providers Globally – Channel Futures, 2019

A trusted partner

We are a trusted partner to more than 900 companies including:

logo_act-for-kids_b
logo_BSR
logo_airroad_b
logo_eiss_e
logo_grove-juice
logo_australian-super_b
logo_pacific-equity-partners_b
logo_active-super_b
logo_guide-dogs_b
logo_priestlys-gourmet-delights_b
macquarie-uni-logo-image
logo_Stroke-foundation
logo_bussq_b
logo_delaware-north_b
logo_australian-unity_b
logo_Tritum
logo_Hammond-care
logo_redzed_b
logo_forever-new_b
logo_ingenico_b
logo_eastern-melbourne-phn_g
logo_RANZCR_g
logo_State-super
logo_Strandbags
logo_aurizon_e
logo_tieman-tankers_b
Premise-Corporate-Logo-Land-CMYK
logo_wellways_e

Customer Success Stories

Get in touch

Tell us what you need help with, and we’ll send the right expert your way.