The challenge for the health and aged care provider, Hammond Care, was to modernise their IT support services, reduce reliance upon temporary contractors to meet their IT needs, and build in-house applications expertise to facilitate both processes. Following workshops with the company, we provided a tailored solution including a Managed Service Desk, Enhanced Desktop, and a self-service portal for the business’ 4,500 employees, all delivered within six weeks. The new IT infrastructure streamlined support requests, facilitated quick resolutions, and improved employees’ user experience. The Business Intelligence feature of our portal, which provides detailed insights, also assisted Hammond Care to make decisions around its infrastructure and resourcing.
Read case studyA new approach to IT outsourcing delivery
You, your team and your wider organisation can capture more time to focus on what you need to do by drawing on our leading enterprise-grade technology services, solutions, and products, delivered in a friendly, agile, and caring way to ensure a greater customer experience. You will experience efficiencies and increase productivity because of our heavily certified expert team’s commitment to continually improving how we service our customers – supported by our investment in automating service delivery and utilisation of the world-class ServiceNow workflow management platform. ISO 27001 certified Brennan, is well placed to deliver you a modern and innovative Outsourced IT service solution to a robust IT infrastructure that mitigates risks to your business and unleashes your organisation to grow the most important thing – your business to drive for our customers.
