The Challenge
Established in 2008, Cura has grown to become Australia’s largest day hospital company, providing high quality, patient-centric care in specialist areas spanning Ear, Nose & Throat, Gastroenterology, Gynaecology & IVF, Oral-Maxillofacial, Obstetrics, Orthopaedic, Plastic & Reconstructive, Urology, and Ophthalmology.
With 29 separate facilities operating across ACT, NSW, QLD, SA, TAS, VIC, and WA, Cura are committed to providing the highest standards of patient care and sit at the forefront of the latest medical technology.
On any given day, hundreds of patients are treated by myriads of leading health specialists and carers. For many, the procedures can be the difference between pain and relief, or even life and death.
Critical to Cura’s exceptional delivery of care is their underpinning infrastructure. Recognising the need for a digital transformation – partly driven by leadership concerns about the health of some critical infrastructure – Cura had earmarked several initiatives to transform business operations and future-proof the organisation.
Those concerns were compounded by the technical support Cura were receiving. Since inception, Cura had worked with a small MSP – a partner now struggling to keep pace with Cura’s growing infrastructure and workloads.
Cognisant of the need for a partner capable of supporting their long-term digital aspirations, Cura’s IT heads and management team realised they needed help at an operational level immediately. Reliant on a hosted environment running VMWare, initial warranties on the underlying hardware were long gone. And with the extended warranties set to expire, any kind of outage or hardware failure was now threatening to take Cura offline for hours, if not days.
Although access to email and the ability to connect with SaaS services would survive, Cura couldn’t countenance any disruptions to the critical line-of-business applications their staff and patients depend upon.