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Executive Insights Operational Innovation: A leader’s view

Over nearly three decades of building a deeply customer-connected business, Dave Stevens, Brennan’s Managing Director, has accrued a wealth of observations, insights, and knowledge.

And in our latest Executive Insights, Dave sat down with Nick Sone, Brennan’s Chief Customer Officer, for a fascinating discussion on Operational Innovation – and his strategic approach to making smarter business decisions, optimising IT investments, and driving efficiency with technology.

In this episode, discover:

  • Operational Innovation unpacked: What It means, and why it should matter to business leaders.
  • Avoiding the trap of project failures: Why so many digital projects fail—and how to make yours succeed.
  • The power of small: How smart leaders test, learn, and scale new ideas before making big moves.
  • Picking the right battles at the right time: How to triage and prioritise projects with real impact.
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