Realising an IT upgrade was required, Priestley’s approached Brennan to examine their technology and first provide an initial direction and strategy. They were referred to Brennan and from the outset, were very impressed with the company’s professionalism and high-quality system engineers.
“First of all, we needed educating on what we thought we wanted, but what we didn’t really understand. We went through this process with Brennan’s sales team. They provided us with a fantastic demonstration of a hosted environment and the services that this could include. After this initial discovery phase, Brennan submitted a tender, presented it to our board, and basically offered us the suite of products that we use today,” says Cross.
Brennan helped Priestley’s to define their needs, provided a roadmap for their IT upgrade, and then helped the business migrate to a new, cloud-based infrastructure with managed services across their environment. Now, every element of Priestley’s technology is managed off-site, in the cloud, and the business doesn’t require any IT people on staff. Through Microsoft Office 365, Priestley’s remote sales team is also able to effectively share data and collaborate, even when they are on the road.
When Priestley’s acquired a New Zealand company, Elite Foods, Brennan worked closely with Priestley’s to set up the required technology infrastructure. Elite Foods was relying on a dated server, and when this collapsed during implementation, Brennan’s early preparatory work avoided potentially costly and disruptive downtime. Instead, Brennan was able to roll out and set up Office 365 to all users, and move Elite Foods’ data across to the new server, based in Brisbane, within just 24 hours.
Recently, Priestley’s was also able to leverage their new, cloud-based infrastructure to launch a CRM initiative using Office 365 and Dynamics CRM, and they have also just rolled out a Skype for Business solution across the business – to improve communication between their various offices.