Case Study

The Challenge

When its IT provider’s service standards began to slip, however, the company found itself in the lurch.

“We’d outsourced our IT requirements for numerous years,” says Debbie Vivian, Enersys’ General Manager, “but when the company we used was acquired, their service levels dropped.”

Crucially, when Enersys’ Exchange system went down, their provider took three days to repair it – far too long when Enersys depended on it for incoming orders. Enersys also wanted to upgrade their aging server infrastructure but found their provider slow to produce recommendations.

“We knew we needed a new IT partner,” says Vivian. “Someone who would respond to our needs and who we could trust to keep us online.”

The Solution

Enersys selected three potential new partners to examine in detail.

“We had several criteria,” explains Vivian. “Firstly, our new provider had to offer the full range of services that our business required, including around-the-clock support. Secondly, they needed to be the right size – not so big that our business wouldn’t matter to them.”

After evaluating their options, Enersys decided to hire Brennan.

“We wanted a partner who could provide the services we required under the one banner,” says Vivian. “With a proven ability to deliver the managed services we wanted, including network connectivity, Brennan was our first choice.”

To replace Enersys’ outdated server platforms, Brennan recommended two new servers to meet the company’s email, file storage and database requirements.

To improve network reliability, Enersys upgraded to Brennan’s BPIP network solution, establishing a dedicated link between the company’s Sydney and Melbourne offices.

Brennan’s engineers also ensured that the Enersys Australia team was able to seamlessly and securely connect to each other and to the Enersys global network via the company’s VPN.

Microsoft’s Outlook Anywhere was also deployed – providing staff with secure and reliable access to vital business services while at home or on the road.

Now operational, Enersys’ new managed platform is serviced by a Brennan Ultimate Care agreement – delivering 24/7 support with proactive monitoring, ensuring that the services deployed meet stringent SLAs.