Taking to the air
Microsoft have put plenty of thought into making the experience of turning Copilot on as simple and as streamlined as possible, with dedicated controls within their admin centres and applications. But ensuring Copilot seamlessly slots into your organisation hinges on actioning some key fundamentals prior to launch, as well as organisational steps to aid its successful adoption and continued use.
1. Get your information ‘search-ready’.
Much of the magic behind Copilot is the orchestration of its Large Language Models (LLM), Microsoft Graph, and the Microsoft 365 apps. Although a users’ overall Copilot access is controlled by Entra ID, Microsoft Graph acts as data gatekeeper, working with Copilot’s Semantic Index to orchestrate information retrieval during search.
By design, Copilot only returns information users have explicit, Graph-reviewed permission to access. Which is why getting your data search-ready is so crucial. If your organisation has robust access policies and controls in place (or ‘just-enough-access’), users will only be able to retrieve data they’ve permission for, and nothing else. Even if you don’t plan on adopting Copilot, implementing ‘just-enough-access’ will improve your organisations’ overall information protection.
Helpful guide: Get started with Microsoft Copilot | Microsoft Learn
2. Switching Copilot on.
Housed within the Microsoft 365 administration centre is a Copilot set-up guide, a helpful wizard-based experience that will step you through the necessary prerequisites to leverage the full Copilot experience. These include the enterprise apps, services, and licenses you’ll need in place, as well as the assignation of available Copilot licenses.
Helpful video: How to get ready for Copilot | Microsoft Mechanics
3. Devote time to training.
Input equals output. Knowing how to create and structure strong prompts (aka ‘prompt engineering’) will improve the odds of tighter, stronger, and more relevant responses. Dedicated user training, especially for those unfamiliar with AI’s capabilities, will be invaluable. And as AI evolves (and it will), so too will Copilot, meaning users across the board will benefit from regular refresher training.
Helpful video: Tips for writing effective prompts in Copilot | Microsoft
4. Establish a centre of excellence.
Running in parallel with training, creating groups or channels for users and teams to share their experiences and ask questions is a potent way to identify and work with Copilot champions. Giving your people a platform to share what’s working for them (think prompts, personas, shortcuts), as well as what isn’t, creates a virtuous circle for adoption and improvement.
Helpful tools: Copilot adoption | Microsoft
Of course, AI is evolving rapidly. Almost daily. Microsoft Copilot is no exception. New updates, naming conventions, and integrations are rolling out all the time, so it’s worth working with a trusted and experienced Microsoft Partner, like us, to confirm you’re working with the right version and integrating it across your organisation properly.